Whenever we go out to eat, we can all agree that there is an unspoken, unwritten contract. When we exchange money for goods and services, we expect several things.
Firstly, that the product or service we are provided with is as advertised.
Secondly, that the value of what we purchase is equivalent to its cost.
Thirdly, and perhaps most importantly, that the service or product we have paid for was performed or manufactured respectively to some minimum standards of quality.
In this case, you would assume that when you buy a burger from an established franchise like Burger King, you wouldn’t have to worry about hygiene.
Unfortunately, this is not the case. Brian Garmon had bought a whopper sandwich from a Burger King outlet in Panama City, Florida.
He had taken three bites into his meal before something in his peripheral vision caught his eye.
Closer examination had him retching in disgust – as it turns out, he had bitten into a large cockroach embedded in his burger.
For those who weren’t aware, this filthy insect is not only an indicator as to the uncleanliness of kitchen, but it is also a carrier of various types of fatality-inducing diseases.
Among these diseases includes polio, typhoid, and dysentery – not exactly illnesses you would want to deal with.
Garmon was understandably upset – although he luckily managed to avoid any major complications.
All he suffered from was merely throwing up his meal later that evening, and once more upon attempting to eat the next day.
He was then nauseous for several days following the event.
Thankfully, that seemed to be the full extent of the repercussions he had to deal with after biting into a cockroach.
Garmon, naturally, was utterly mortified at his discovery, and so were the other three customers that were sitting with him at the time.
He then spoke with the manager, and in doing so also spoke to the district trainer as well.
He was then offered a refund, which he accepted, albeit with some annoyance that it was one he would have to return to collect.
Garmon was then notified that the franchise’s insurance company would contact him shortly thereafter about this incident.
This follow up never came to be. After waiting patiently, Garmon decided to inquire about the lack of action taken since this incident – not once, but several times over the course of several days.
Eventually, he got frustrated at how the company wasn’t taking this matter seriously and decided to post about his experience publicly on Facebook.
Garmon’s post garnered so much momentum that Burger King would soon release a statement in response to the attention he was getting.
They claimed that, contrary to Garmon’s assumptions, they do take complaints like this very seriously and have confirmed Garmon’s experience.
Since then, they have investigated and assured the public that this was simply an isolated incident, one that they will actively ensure will not happen again by working closely with the franchise owner and operator, alongside with the supplier.
Hopefully, the fast food restaurant chain fulfills that promise!
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